Orders placed Monday — Thursday after 2:00pm EST will be PROCESSED within 2 days. Orders placed on a Friday will be processed on the following Monday, orders placed on Saturday — Sunday will be processed on the following Tuesday.

Order Processing Delivery Method and Timing: Any shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 2 – 3 business days for your order to process and ship. Typical shipping times may vary from 7 – 10 business days (Monday to Friday) after processing times. *AK/HI additional time/shipping cost. This does not include any potential for inclement weather, holidays, world disasters, or carrier strikes which can cause shipping disruption and delay delivery. 

We are not responsible for lost, held, damaged, or stolen packages. We are not responsible for customer error due to incorrect shipping address information, if reshipment is requested, a shipping charge will be required, depending on the number of items, of $9.99 up to $13.95.  Shipping is a service you purchase from USPS, DHL, USPS, or FedEx along with your order from us, so any shipping issues, non-delivery must be handled by USPS, DHL, UPS or FedEx, you can file a claim with the carrier.

International Shipping: We only ship to the continental U.S. We do ship to all USA States; we DO NOT ship to Canada, US Virgin Islands, or Puerto Rico.

If you would like to speak with customer service, please call 1-800-625-4211 or email customercare@seralabshealth.com. If for any reason a customer service agent is not available, please leave a message with your name and phone number and your call will be returned. Returns need to request an RMA (return authorization number) to ensure a refund is credited to the correct account.

 

Due to age restrictions for use of this website (see Terms & Conditions), no information obtained by this site falls within the Child Online Privacy Act (COPA) and is not monitored as doing so.