Shipping Policy

Orders placed Monday — Thursday after 2:00pm EST will be PROCESSED within 2 – 3 days. Orders placed on a Friday will be processed on the following Monday, orders placed on Saturday — Sunday will be processed on the following Tuesday. Due to age restrictions for use of this website (see Terms & Conditions), no information obtained by this site falls within the Child Online Privacy Act (COPA) and is not monitored as doing so.

Order Processing Delivery Method and Timing: Any shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 2 – 3 business days for your order to process and ship. Typical shipping times may vary from 7 – 10 business days (Monday to Friday) after processing times. *AK/HI additional time/shipping cost. This does not include any potential for inclement weather, holidays, or world disasters, which can cause shipping disruption and delay delivery. All DISCOUNT promotional products that were not charged shipping, and cancel (or return) may be subject to shipping charge of $9.99 per 1 item, 16.94 per 2 item,  up to $21.90 3 and over item.

We are not responsible for lost, held, damaged, or stolen packages. We are not responsible for customer error due to incorrect shipping address information, if reshipment is requested, a shipping charge will be required, depending on the number of items, of $9.99 up to $13.95.  Shipping is a service you purchase from USPS, DHL, USPS, or FedEx along with your order from us, so any shipping issues, non-delivery must be handled by USPS, DHL, UPS or FedEx.

International Shipping: At this time we only ship to the continental U.S. We do ship to all USA States; we DO NOT ship to Canada, US Virgin Islands, or Puerto Rico.

If you would like to speak with customer service, please call 1-800-625-4211 or email customerservice@seralabshealth.com. If for any reason a customer service agent is not available, please leave a message with your name and phone number and your call will be returned. Returns must have an RMA (return authorization number) to ensure a refund is credited to the correct account.

As of October 1, 2021 the US Postal Service has implemented new policies which may cause a delay in delivery times.